The Bank's Mission
To be the established leader in banking, satisfying the expectations of customers and shareholders, providing a full range of cost efficient and high quality services through the optimization of information technology and efficient branch network.
For the achievement of this mission, the Bank is committed to:
- The provision of first class customer service.
- Focusing on our core business/competencies-commercial banking.
- Constant improvements in the use of information technology.
- Ensuring that staff are well motivated and have a conducive work environment.
- Recruiting and retaining the best human resource to carry out the Bank's mandate.
- Applying best practices in internal policies, procedures, processes and service delivery.
- Constant improvement in shareholder value.